Most questions can be answered here. If you need direct help, email us and you'll get a response from a person, usually within two business days.
For all support inquiries, email info@routine-genius.com.
Response time: we reply to every inquiry within two business days. We do not run automated ticket systems or chatbots — you'll get a response from a person.
Our apps do not require an account. Nothing is stored in the cloud, and there is no login. If you're having trouble launching the app or unlocking premium features, email us with your device model and iOS version.
We read every message. The best way to influence the roadmap is to tell us what you want to see, what's working, and what isn't.
Please email info@routine-genius.com with:
Our apps run on your device. Your data does not leave the device. See our Privacy Policy for the full details. For a specific question, email us.
Purchases made through the Apple App Store are subject to Apple's refund policy. To request a refund:
We are unable to issue refunds directly for App Store purchases — Apple processes those.
For Routine Genius Shop products on Etsy, refunds follow Etsy's digital‑goods policy. Contact us through Etsy or at info@routine-genius.com if you've run into an issue with a digital download.
Our products are designed for skill building, learning, and reference. They are not designed for emergencies. If you are experiencing a medical emergency, call your local emergency number (911 in the United States). If you are stranded or in danger abroad, contact your local embassy or emergency services. The fitness products (including RIG) are informational only and are not a substitute for medical advice or a qualified trainer.
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